Pool Party Terms and Conditions

1.0 General responsibility of the Hirer

1.1 The hirer shall ensure that users comply with these Terms and Conditions, and the hirer shall be liable to the company for breach thereof.

1.2 It is the responsibility of the hirer to inform the lifeguards of any weak or non-swimmers and of any medical conditions suffered within the group prior to entering the swimming pool.

1.3 It is the responsibility of the hirer to supervise all children when out of the pool area and a minimum of two adults are required to remain on site for the duration of the booking.

1.4 The hirer is responsible for the care for all the children present at the party. The following supervision ratio is in place to maintain safety in the swimming pool and comply with the pool operating procedures:

• Maximum numbers, which includes adults and children is 45 in the pool.
• Children under five years of age are allowed, but be advised that parties are loud and busy which could be upsetting for under 5s.
• An adult must accompany and supervise children who are under 8 or non-swimmers in the pool, with no more than two children to one adult. Only one of those can be under 5.
• An adult is someone aged 18 years and over.

1.5 The hirer must obtain permission from Make a Splash! and a photography permit must be completed before any photographs or filming may take place. It is the hirer's responsibility to seek permission from parents/guardians to photograph their child during their booking.

1.6 In the interest of Health and Safety all guests must attend a compulsory safety briefing at the beginning of each pool party. All guests are to sit in the spectators seating area for this.

1.7 The hirer will have sole use of the pool for the duration of their party.

2.0 Payment

2.1 A deposit of £50 is required to secure the booking date and time requested, if party date is more than 4 weeks in advance.

2.2 The remaining balance / full balance will be requested if it is less than 4 weeks before the party date.

2.3 Payment details will be sent to you by email.

2.4 The booking form and terms and conditions must be signed by the hirer.

3.0 Booking Confirmation

3.1 Make a Splash! will provide written confirmation of the party booking within 7 days of receipt of a booking form and on receiving a deposit / full payment.

3.2 Submission of a booking form is not a guarantee that the date or time is available or the booking has been accepted. 

3.3 In the event that the hirer's requirements cannot be met, Make a Splash! will contact the hirer to make alternative arrangements.

3.4 Make a Splash! will provide floats and small inflatables for party use.

3.5 A lifeguard will be on duty for the duration of the party booking.

4.0 Cancellation by the Hirer

4.1 Cancellations or amendments to the booking must be received in writing at least 21 days in advance of the party. The hirer will then receive a full refund, minus a £25 administration charge.

4.2 In the event of cancellations given resulting in less than 21 days notice, no refund will be made.

4.3 If the hirer fails to turn up and has not cancelled by the appropriate method, no refund will be made.

4.4 If the party needs to be rearranged due to illness, a £25 administration fee will be taken. The rescheduled party must take place within 3 months.

5.0 Cancellation by Make a Splash!

5.1 In exceptional circumstances where the party has to be cancelled for reasons beyond Make a Splash!'s control, the hirer will be informed at the earliest opportunity. A full refund or alternative date will be offered.

5.2 Make a Splash! reserves the right to cancel a booking at any time and offer reasonable alternative date or issue a full refund without any liability for consequential or indirect loss.

6.0 Health and Safety

6.1 The hirer must abide by the swimming supervision ratios detailed in clause 1.4.

6.2 Weak or non-swimmers should wear a floatation aid (i.e. armbands/woggle) which will be provided to you, and remain in shallow water which is clearly marked with signs and line of green tiles in the pool.

6.3 Appropriate swimwear must be worn at all times in the pool.

6.4 In the event of a fire, flooding, public disturbance, terrorist activity or any other threat to the public, the staff will be responsible for evacuating the building.

6.5 The hirer will be responsible for the safety and security of all personal items brought onto the premises.

6.6 Violent, aggressive or abusive behaviours from anyone under any circumstances will not be tolerated, and Make a Splash! reserves the right to terminate the party at any time if any personal safety is under threat. Make a Splash! does not take responsibility for ejecting any unwanted persons from the venue. The hirer will be advised of any problems arising in this respect.

6.7 The hirer will provide adequate supervision of guests, including children at the venue, and will be liable for any loss or damage to any of the venues property and personal belongings brought by guests to the venue. Lockers are available in the changing rooms to store any valuables or personal items.

7.0 Use of the Foyer and Party Food

7.1 Catering is not provided. Please keep party food to a minimum or in a party bag to take away. 

7.2 The hirer is granted the use of the small foyer outside the changing rooms to store presents and party bags. These are under the supervision of the hirer.

7.3 All areas of the venue used by the hirer must be left in a clean and tidy condition. This includes the spectators seating area, changing rooms and small foyer. 

7.4 The hirer is granted 20 minutes use only of the small foyer, while guests change both before and after being in the pool. Two responsible adults (aged 18 years and over) must stay with the party.

8.0 Interpretation

8.1 The hirer means the person or organisation hiring any part of the facilities. Persons under the age of 17 will not be accepted as a hirer.

9.0 General Data Protection Regulations

9.1 Make a Splash! will collect and process your personal data and information you provide on this form to administer and manage you booking, in accordance with the GDPR and relevant legislation. Make a Splash! will not disclose your personal data to any other third party, unless allowed or required to do so. For further details please see our Data Protection and Privacy Policy on www.makeasplashswimming.co.uk